Overwatch Warranty

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OVERWATCH WARRANTY

ThruDark Overwatch is a Tier One warranty policy like no other. If something goes wrong with your kit, trust that our Overwatch team has got your back. We believe in durability, sustainability, and supporting our customers for the long haul.

Why Choose Overwatch?

Up to 5-Year Warranty

Extended durability for your gear.

Lifetime Repairs

Keep your kit going for years to come, using our approved product repair service provider.

Sustainability Commitment

Reduce waste, repair instead of replace.

Customary Wearable Life

Customary Wearable Life refers to the expected wearable life of a ThruDark garment under normal use and following the care guidelines. The durability of any product is influenced by how it is used, as fabrics naturally degrade over time, and components such as zips and fastenings will experience wear.

ThruDark products are engineered for resilience and longevity when maintained according to their intended use and our care guidelines. However, all garments have a natural lifespan, and when signs of significant wear appear, it may be time for a repair or replacement.

Our Overwatch Warranty team will assess the lifespan of a product based on several factors, including the type of garment, its usage conditions, the specific issue presented, and its age. To ensure a fair evaluation, we may require details about the product's history, and in some cases, a determination may not be possible without such information.

At ThruDark, we are committed to sustainability and quality. While a product’s lifespan may come to an end, we encourage repairs and responsible replacements, ensuring your kit is always mission ready.

faqs

We stand by the quality of our products. If a ThruDark garment fails due to a manufacturing defect, it may be replaced or repaired at our discretion. Replacements are subject to stock availability, and in some cases, we may offer a full refund instead.
Our Overwatch cover includes but is not limited to:
- Material and fabric failures
- Lost or defective zips
- Waterproofing failures
- Faulty Velcro, fastenings or buttons
Not sure if your issue is covered? Reach out to our team for guidance.
- ThruDark stands by the quality and performance of its products. The following product lines are designed and manufactured to withstand the toughest demands and are backed by our ThruDark five-year warranty promise, ensuring reliability and durability when used under normal conditions and with proper care.
Five-Year Warranty Promise
The following products are covered by our Five-Year Warranty Promise:
- Fleece & Mid Layers
- Insulated Jackets
- Shell Jackets
- Shirts
- Gilets
- Trousers
- Shorts
- Soft Shell Jackets
- Bags & Luggage
- Leather Goods
Two-Year Limited Warranty
ThruDark recognises that not all product is created equally, several of our product lines come with a limited warranty of less than five years, tailored to their specific design and intended use. Each warranty is crafted to reflect the durability and performance you can expect.
The following products are covered by our Two-Year Limited Warranty:
- T-shirts
- Activewear
- Hoodies & Jumpers
- Base Layers
- Caps & Headwear
- BJJ Range
- Gloves
- Drinkware
- Merchandise
- ThruBark
12 Months Limited Warranty
- Socks
While our gear is designed and crafted to endure, Overwatch will not cover:
Accidental Damage:
- Rips, tears, and wear caused by external factors such as excessive force, animal attacks, or accidents.
- However, ThruDark may offer a one-time goodwill repair/replacement for minor damage cases at our discretion.
Negligence & Improper Care:
- Incorrect fastening of product features, such as but not limited to; button snaps, zips, velcro, or pull cords.
- Wearing garments in unsuitable conditions (e.g., down jackets in heavy rain).
- Failing to adequately care and reproof waterproof garments as recommended.
Incorrect Garment Care:
- Using the incorrect detergent or machine drying on high heat (see our Garment Care Guide for details).
- Improper storage leading to mildew or material damage.
Normal Wear & Tear:
- No garment will last forever, and its longevity depends significantly on individual use, frequency of wear, and prolonged exposure to the elements. However, with proper care, you can help maintain its peak performance for longer.
- By following our product care guidelines, you enhance the chances of keeping your kit in top condition and ensuring our repair service can support its longevity.

How to Make a Warranty or Product Lifetime Repair Claim

1

Submit Your Claim

Send an email to support@ThruDark.com with the following: Your original order number Photos of the garment and damage A description of the issue (When? Where? How?) Confirmation of how the garment has been washed and dried If your product was purchased from an authorized third-party retailer, we can still offer repairs, but full warranty coverage requires proof of purchase from ThruDark.com.

2

Send Your Item

After approval from our support team, return your garment using our returns process. If the repair does not qualify under warranty, we will provide you with a quotation based on the current rate of service through our approved third-party repairer. Garments must be washed before returning. If not, our repairs team will clean them for a nominal fee, causing delays. Repairs can take up to 6-8 weeks, depending on the nature of the repair and seasonal demand

3

Receive Your Item Back

If your claim is approved, we will repair and return your garment free of charge. If a repair is chargeable, you will receive a quote before proceeding. For all warranty and repair inquiries, contact us at support@ThruDark.com.

Repairs & Sustainability Commitment

We believe in making durable gear last longer. If your garment is not covered under warranty but can still be repaired, we will do so. This ensures sustainability and reduces waste.

Here at ThruDark we will always try to find repair options whenever possible, however, some products may not be repairable due to age, condition, or nature of the damage. With that said, we appreciate every case is different, and we will be happy to review your product to see how we can help.

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